Coronavirus (COVID-19)

Student FAQs

Staying Informed

  1. How can I talk to someone in student services?

    CCC: 510-215-4110

    DVC: Chat with Welcome Services or contact an Admissions and Records representative at (925) 685-1310.

    LMC: 925-473-7434

  2. How do I stay up to date with changes while my campus is providing remote instruction and services due to COVID-19?

    Make sure you are checking your InSite email frequently. This is the email address that staff and faculty at your college will use to send you information and updates.

    You can also visit our district Coronavirus (COVID-19) webpage for updates, our Student Safety Checklist, the COVID-19 Self-Assessment Form and additional resources.

Tools and Help for Remote Learning

  1. With most classes being offered online, what do I need to do to prepare, especially if I’ve never taken classes online?

    We are dedicated to helping you succeed in your classes during this challenging time. Students should communicate with their instructors and college counselors to request online support and resources. Each college has resources in place to help students to succeed, both in terms of online instruction and remote Student Service.

    You can learn about your college’s online resources at the following links:

    For additional resources and helpful videos, please visit the Student Resources page on the CA Community College's Online Education Initiative website.

  2. Do you have any other tips for succeeding in online classes?

    Students are encouraged to follow these four tips to be successful when learning online.

    • Log into your course ahead of time to review the learning objectives and any assignments. Assess the workload for the week and put the due dates on your calendar. Having a mental picture of what's ahead is the best thing you can do to prepare each week.

    • Aim to have all of your assignments done prior to the due date. Why? Because life happens and when you wait until the last minute, you're more likely to have problems meeting the due date.

    • If you identify a challenge with meeting a due date, contact your instructor right away. Instructors are more willing to be flexible when contacted in advance of a due date.

    • Use the Canvas To-Do List and Calendar to track and stay current on your assignments.

  3. What if I don’t have a computer or I live in an area that has limited or no broadband access?

    Students without a computer should check with their college about any laptop loaner programs that may be available. Students should also communicate with their individual instructors on how they may access course materials or live lessons through mobile phone options.

    Several companies are providing reduced cost or free internet access to ensure students have access to reliable internet service.

    There are limited resources available for students with high need. Please contact your college with the information below:

  4. How can I make a payment?

    Payments can be made online through the Insite Portal with the exception of financial aid repayments. Payment options for each campus are below:

    CCC: Payment Options:

    1. CHECK/MONEY ORDER - Students who are paying by check or money order should mail the check or money order with a note for what it is, and their Student ID#.

    2. CREDIT CARD - Students who are paying by credit card can call 510-215-4892 on Tuesdays 9am-1pm.

    DVC: The DVC Cashier's Office will be available on Tuesdays and Thursdays from 8am-12pm to take payments over the phone. Please call 925-969-2105.

    LMC: The LMC Cashier's Office will be available Monday-Thursday from 9am-6pm to take payments over the phone. Please call 925-473-7502.

Class Information — Deadlines & Procedures

  1. How do I drop a class?

    You can drop a course on your InSite portal through the Plan-Progress tile. If you are blocked from dropping a course online due to owing student fees or being on Academic Probation, you can email a request either by using the drop request form on the Admissions & Records Forms page or submitting an email request including course information to your college. Please see the appropriate email below. BUT it must come from your student InSite email to authenticate your identity.

    Students who need to drop a class as a result of challenges related to COVID-19 should select “COVID-19 Challenges” as their reason for dropping.

Financial Aid Information

  1. Will the campus closure disrupt my financial aid payments?

    No, college staff are working hard to make sure that there are no disruptions in payments to students. Students will continue to have access to financial aid resources including grants, student loans, and work-study. Email your college financial aid office if you have any questions or concerns.

  2. Will my financial aid be affected if I have to drop some or all of my classes because of the change to online?

    We are expecting guidance from the US Department of Education regarding relief measures for financial aid students in the CARES Act. Please check back again for updated information.

    At this time, you must continue to maintain minimum program enrollment requirements and meet Satisfactory Academic Progress (SAP) requirements to be eligible for a financial aid disbursement. If you maintain minimum enrollment requirements:

    • Current Pell Grant awards should not be affected

    • Current Federal Direct Loan awards should not be affected

    • Current Cal Grant and Student Success Completion Grant awards should not be affected

    • Current Federal Work-study awards should not be affected

    • Current California Promise Grant awards should not be affected

    If you are planning to officially withdraw from all of your spring 2020 courses, please consult with an academic counselor and financial aid assistant before doing so. Repayment may be required if you withdraw before April 8, 2020. If you have specific questions about how dropping courses or withdrawing may affect your financial aid status, please email your college financial aid office from your InSite email account.

  3. How will my work-study award be affected by the closure?

    Work-study (Federal work-study, CalWORKs, EOPS, and VA) students will be paid for scheduled hours as of the closure (March 16, 2020) as long as you have award funds remaining. Please check in with your work-study supervisor about entering scheduled work on web-time entry.

  4. How do I repay a financial aid debt if the campus is closed?

    Financial aid repayments are still accepted by phone (credit card) and mail (check or money order) during the campus closure. If you are mailing in payment make sure to include your name, student ID #, and indicate the reason for the payment. Please contact your college Cashier’s Office if you have additional questions.

    CCC Cashier
    Tuesdays 9am - 1pm
    510-215-4892

    DVC Cashier
    Tuesdays and Thursdays 8am – 12pm
    925-969-2105

    LMC Cashier
    Monday-Thursday 9am – 6pm

    925-473-7502

  5. When is the deadline to pledge for FT3 for Fall 2020?

    The deadline to submit a FT3 pledge for Fall 2020 is November 1, 2020. For more information visit the FT3 website.

General Resources

  1. Is the library open?

    No in-person services are being provided at any district locations until further notice. The library at each college has online resources available.

  2. The repercussions of COVID-19 have been really challenging for me in more areas that just school. What other resources are available for me?

    For additional information and resources, please visit the Hope Center’s Surviving COVID-19: A #RealCollege Guide for Students.

  3. Like many fellow students, I struggle with food insecurity. What are colleges doing to keep food pantries open?

    Please visit your location’s Food Pantry webpage for the most up to date information:

    Listed below are helpful links to access additional food resources:

    California Association of Food Banks | Feeding America | CalFresh | The Social Care Network | 211 services

Special Programs

  1. What do I need to know if I’m a veteran with GI Bill benefits?

    S.3503 was signed into law on March 21, 2020. The bill gives the VA authority to continue GI Bill payments uninterrupted in the event of national emergencies. The new law allows the VA to pay education benefits regardless of the fact if a program has moved from the classroom to online. Also, students will continue to receive the same monthly housing allowance payments until December 21, 2020, or until their school resumes normal operations. If you have questions about your specific circumstance(s), please reach out to your college’s Veterans Resource Center for guidance.

  2. What online supports are available for DSS/DSPS students?

    Our Disability Support Services (DSS) Disabled Student Programs and Services (DSPS) staff are working to expand and supplement existing services for online students to accommodate the increased demand. Students should call or email their college DSS/DSPS office to learn about what services will be available once we move to 100 percent remote operations.