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Police Services — Frequently Asked Questions

FAQs

  1. What are your office hours?
    Our offices operate at different hours depending on the location. Locations and contact information can be found here.
  2. How much does a parking permit cost?

    Daily permits = $3.00 (for vehicles)

    Fall/Spring permits = $48.00 (for vehicles)

    Summer permits = $25.00 (for vehicles)

    For more information on all parking related questions, please visit the parking page.
  3. Who do I call to ask about a parking ticket I received on campus?
    You can reach the Parking Management Bureau Customer Service Center at 1-800-700-4417.
  4. My car battery is dead. Can you help?
    Yes. Contact us for assistance. A Police Aide will be dispatched to your location as soon as one is available.
  5. How do I get a copy of a police report?
    Go to our Record Request page for all the details.
  6. What do I do if I come across a suspicious package?

    If you come across a suspicious package, contact your campus police station immediately. Suspicious packages can be any bag, box, backpack, letter, etc. left unattended or considered out of place.

    Characteristics of suspicious letters and packages:

    • Misspelled words.

    • Unexpected.

    • Restrictive markings such as "Personal" or "Confidential."

    • Postmark does not match return address.

    • Badly typed or written.

    • Excessive postage.

    • No return address.

    • Wrong title or name in address.

    • Excessive tape or string.

    • Protruding wires.

    • Strange odor.

    • Crystals or powder-like residue.

    • Oily stains, discolorations or crystallization on wrapping.

    • Lopsided, rigid or bulky package.

    • Ticking sounds.

    • Out of place.

    Mail Bomb Recognition Checklist

    What to do if you receive a suspicious letter or package:

    • Handle it with care. Don’t open, shake, bump or move it.

    • Isolate it immediately by removing yourself and others from the area.

    • Don't smell or taste it.

    • Call 911 and follow police directives.

    • Wash your hands with soap and water.

  7. What do I do if a student or employee makes threats of violence?
    Contact your supervisor or department head as soon as possible. If you believe the matter is urgent, dial 9-1-1 immediately. Remain as calm as possible and do not attempt to confront the individual or engage in an argument.
  8. What do I do with an item I found on campus? How do I retrieve an item I lost on campus?
    To report found property, you may bring the property to your campus police station or call to request the lost and found item(s) be picked up from an on-campus location. We will pick up the property as soon as possible. If you have found property outside of the college campus, please contact your local police department for instruction. Visit our Lost and Found page for more information.
  9. What services are available for a student's psychological crisis?

    Call the Counseling Center at your location for more information.

  10. What is the Clery Act?

    The Clery Act, began as an amendment to the Crime Awareness and Campus Security Act of 1990.

  11. Does the Contra Costa Community College District (CCCCD) have an Emergency Management Plan?
    The (CCCCD) has a comprehensive Emergency Operations Plan to cover emergency situations from weather to pandemics. The plan provides guidelines for activating decision processes, gathering decision-makers, and marshaling resources to address College-wide emergencies.
  12. I locked my keys in my office — What can I do?
    During regular business hours, you should contact the building coordinator for your building. After hours or during campus closures, contact your campus Police Department and speak with a dispatcher. A police officer or police aide will be sent to your location as soon as one is available. Be sure to tell the dispatcher where you will meet the officer and be prepared to show the officer your ID card. The campus Police Department does not open offices for anyone without prior, written permission from the faculty or staff member to whom the office is assigned.
  13. Can I be fingerprinted at the Campus Police Department?
    No. Make an appointment with the Contra Costa County Sheriff's Office by calling (925) 957-7104, Monday-Friday from 9:00 AM-5:00 PM. No walk-ins. Without an appointment, you will NOT be seen. Click here for more information.
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